MOVING
TRANSFER

TRANSFERRING YOUR ELECTRIC SERVICE

PROPERTY OWNER TO OCCUPANT
If you are a property owner and want to transfer your electric service to another occupant, the following steps will assist you with completing your transfer. We encourage you to contact us 7 – 10 business days prior to the move, so we may book the transfer.

We will email, fax or mail the owner of the property a Billing Agreement Form which must be completed and signed by both the owner and new occupant and returned to our office. 

The site account must be in good standing in order for us to move forward with the request. A contract administration fee of $25 (+ gst), is payable upon submission of billing agreement and credit application.

PROPERTY OWNER TO PURCHASER
If you are a property owner and have sold your property, the following steps will assist you with completing your transfer.

We encourage you to contact us 7 – 10 business days prior to the move, so we may book the transfer. We will email, fax or mail the new owner of the property a new Service Agreement Form which must be completed and signed by the new owner and returned to our office. 
A contract administration fee of $25 (+ gst), will be added to the new occupants first invoice.

Whether selling or transferring your service please be prepared to provide us with the following:
  • Occupants or New Owner name & Current Owners name
  • Account number (Current Owner)
  • Possession date
  • Forwarding address of previous occupant for any outstanding fees to be sent
  • Contact numbers for both parties.
Our support staff are always there to assist you with any questions you may have throughout the entire process.

FOR ALL OUR SAFETY
On occasion our service technicians may be required to visit your property for routine maintenance or to inspect the equipment on our power poles. In the case of a power outage due to a storm or natural disaster, a reminder that all power poles MUST remain clear of all signs or obstructions, such as bird houses or fencing. This can create an unsafe environment should the technicians need to scale the pole in an emergency.

If the technicians are unable to access the pole in a safe and timely manner, it could create delays in restoring your power.

Thank you for your co-operation!
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